Privacy &

This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Marshall’s Industrial Ltd. Our address is Beadle Estate, Hithercroft Road, Wallingford Oxfordshire OX10 9DG. You can contact us by post at the above address, email at gdpr@mi-uk.com or by telephone on +44 (0)1491 834666.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you purchase products from us online, we ask you for your name, address, contact telephone number and email address.

(Your credit card information is not collected by us as it is processed separately by either Worldpay or PayPal in their platforms during the checkout process. You can view their privacy policies by visiting their sites).

About Cookies and how we use them?

Cookies are small data files which are placed on your computer (or smartphone/tablet etc) by websites, and which collect certain data from you. Some of these cookies are crucial to the way a website works, for example keeping track of what’s in your shopping basket. Others perform less essential tasks like storing your preferences.

If you would like more information about what cookies are, how they work, and how to restrict their usage in your browser settings, there are many informative sites on the internet such as

www.allaboutcookies.org

Screen Recording

We use screen recording software in order to better understand our users’ needs and to optimize this service and experience. This software is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. The software uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. The chosen recording platform stores this information on our behalf in a pseudonymized user profile; it is contractually forbidden to sell any of the data collected on our behalf.

Why do we collect this information?

We will use your information to process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery. We require this information to process your payment, deliver your goods and fulfil our contract with you.

What do we do with your information?

Your information is stored in our order processing system which is based with the European Union. We use third-party courier companies or Royal Mail to deliver your goods and we share with them your name, address and telephone number to complete the delivery. We do not use the information you provide to make any automated decisions that might affect you.

We do not send or sell your information to anyone else other than those mentioned above unless required to comply with our legal responsibilities.

How long do we keep your information for?

Unless you create an account with us, we keep your order information for up to 7 years after purchase. Your personal information associated with the order will then be removed.

Your rights over your information by law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully. To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website: www.ico.org/concerns or write to them at:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF