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MI Return Policy

Unwanted Goods ordered online – within 14 days of delivery

Within this 14-day period, you have the right to cancel and return the order without penalty, subject to the following conditions:

The regulations allow you to inspect your purchase to the same extent as you would be able to in a shop, before deciding whether to keep it. They do not entitle you to use the product. The product(s) must be returned to us complete, un-used, and in as-new condition. If the products are returned complete and unused, we will refund your original purchase price including the basic (free) shipping option. We are not required to refund any charges for shipping upgrades selected at the time of purchase. The customer is responsible for the costs associated with returning the order to us.

If a product has been used, we have the right to deduct a reasonable amount from the refund to reflect the reduction in resale value of the product. We supply some products in a clear, sealed plastic bag, to allow them to be inspected. If a product is returned and the bag has been opened, it will be considered used (even if there are no visible signs of damage), and so a reasonable percentage of the value will be deducted from the refund. In the case of products which cannot be re-sold once they have been used or if the product is returned and the sealed bag has been opened, we have the right to deduct 100% of the product value from the refund. By registering your purchase (i.e. Ross-Tech products) within the 14-day period, you acknowledge that you waive your right to cancel under the regulations. Should you wish to cancel your order within the cooling-off period, please Contact us for a returns authorisation.

Unwanted Goods ordered online – more than 14 days after delivery

We are not obliged to accept the return of an unwanted good after the 14-day cooling-off period mandated by the Consumer Contracts Regulations has expired – we are entitled to accept returns at our discretion. Contact us to find out if this is possible for your case. Any goods returned must be unopened and in a re-saleable condition and will be subject to a minimum administration and handling fee of 20% of the invoice value. You will be responsible for the cost of safe carriage back to us. Postage and packing costs are non-refundable.

Ordered correctly – Wrong goods supplied

If the reason for return is the result of our error, we will refund the parts and carriage costs, providing they are returned within 14 days, they have not been fitted and are in a saleable condition. Please contact us or call on 01491 834666

Damaged goods on arrival

If the goods were damaged before they reached you, we will refund the parts and carriage costs in full, providing you have notarised the carrier’s documentation at the time of delivery. Please Contact us or call on 01491 834666

Ross-Tech VCDS warranty

Except for known issues, VCDS will allow you to perform all VAG-1551/1552 functions specified in your car's Workshop Manual. If you have a problem with a VCDS system purchased from Ross-Tech or us, please contact us for assistance. We do our best to help you get it working properly. If, after all efforts are made, VCDS still does not perform as described in our the manual, we will issue a Return Authorization and refund the price paid (less shipping).

Ross-Tech hardware purchased from us is warranted against defects in materials and workmanship for a period of one year from receipt by the end-user. This is a "Return to Factory" warranty, meaning defective hardware must be returned to us at the customer's expense. We will ship repaired or replacement goods to the customer at our expense using a comparable method of shipment. This warranty is not transferable if you sell your hardware.

You must Contact us for a Return Authorisation prior to returning any merchandise.

Hyundai (Doosan) spare parts warranty

Parts are supplied with a limited warranty against manufacturing defaults for a minimum of 1 Year or 300hrs, whichever is sooner. In the unlikely event of a genuine manufacturing fault, we will require you to provide information to allow us to complete a warranty claim. If shown to be manufacture failure a full refund for parts and carriage costs will be issued. If the fault is caused by incorrect installation or lack of understanding of how the part works, we will provide a report of why the part/s failed and if damaged, offer a replacement.

Volkswagen spare parts warranty

All parts supplied are guaranteed against manufacturing defaults for a minimum of 2 Years or 300hrs, whichever is sooner. In the unlikely event of a genuine manufacturing fault, we will require you to provide information to allow us to complete a warranty claim. If shown to be manufacture failure a full refund for parts and carriage costs will be issued. If the fault is caused by incorrect installation or lack of understanding of how the part works, we will provide a report of why the part/s failed and if damaged, offer a replacement.

To return spare parts

You must contact us for a Return Authorisation prior to returning any merchandise.

Once you have a returns authorisation, please return the parts securely packaged so as not to get damaged during transit using an appropriately insured service. Please send the package to: Marshall’s Industrial Ltd – Hithercroft Road, Wallingford, Oxfordshire OX10 9DG. if you have any questions regarding your return then please call us on 01491 834666.

We reserve the right to amend this information without notice.