During these very testing times, we’d like to take the opportunity to explain the actions we have taken that allow us to remain open and demonstrate the safety measures we have put in place to ensure the safety of our customers, colleagues and the wider community.
As a primarily online business with no retail stores, the only change in our service is that customers cannot collect goods from our warehouse.
Staying Alert for OUR CUSTOMERS
Orders can be placed as normal and are being delivered in the usual timescales. We generally ship small items with DHL on next day service. For larger shipments we use various carriers who advise their services are running as normal. You will receive tracking information after despatch. You can also visit their sites for latest service updates.
We are adhering to the government guidelines and, supporting the Government’s recent statement that businesses should keep trading where possible “to keep the country running”. Mail order parcels themselves are considered to be relatively safe, as viruses cannot survive on surfaces for long. We would however recommend thorough handwashing after unpacking your order.
If you have any questions or queries, we are here to answer your calls even though many of our staff are remote working we are all available on our cloud connected phone system
Staying alert for OUR COLLEAGUES
Unlike some businesses, our staff remain fully employed and, of course, we take their wellbeing and financial security very seriously. Where at all possible, our colleagues are now working from home and, for those who are not able to do so, we have put the following measures in place to ensure safety:
- 2 metre distance observed at all times
- Significantly increased cleaning and sanitising measures across all facilities
- In-bound deliveries reduced and active social distancing enforced where delivery is essential
- We are asking all third-party suppliers to enforce similar standards to ensure all customers and colleagues are safeguarded as much as possible
Staying alert for THE WIDER COMMUNITY
We have a duty to the wider community, to ensure we are doing everything we can to prevent the spread of this virus. With the measures we have in place, and with the support of excellent communications from the Government and Public Health England, we are satisfied that we can continue supplying our diagnostic products to those who need them, whilst safeguarding the health and safety of all. If government guidelines change, we will of course change with them.