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Returns policy

Ordered correctly – Wrong parts supplied

If the reason for return is the result of our error, we will refund the parts and carriage costs, providing they are returned within 14 days, they have not been fitted and are in a saleable condition.

Damaged goods on arrival

If the goods were damaged before they reached you, we will refund the parts in full and carriage costs. Damage caused through incorrect installation is not covered.

Faulty parts

All parts supplied are guaranteed against manufacturing defaults for a minimum of 1 Year or 300hrs, whichever is sooner. In the unlikely event of a genuine manufacturing fault, we will require you to provide information to allow us to complete a warranty claim. If shown to be manufacture failure a full refund for parts and carriage costs will be issued. If the fault is caused by incorrect installation or lack of understanding of how the part works, we will provide a report of why the part/s failed and if damaged, offer a replacement.

Old units for surcharge refund

Certain products are re-manufactured. To ensure the old unit is returned, a surcharge is added at point of sale. Surcharge refunds will be issued upon the receipt of the old unit within 1 month of supply with documentation advising the invoice number that the original part was supplied against, that the unit is clean, empty of oils with no damage caused by external forces. Items returned later than one month will not have their surcharges refunded. Items returned dirty or with oil will have a cleaning charge applied, reducing the refund.

To return parts

Please send back the parts securely wrapped, along with a copy of your invoice and the reason for the return. Please send the package to: Marshall’s Industrial Ltd – Hithercroft Road, Wallingford, Oxfordshire OX10 9DG

We reserve the right to amend this document without notice

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Registered Office: Marshall’s Industrial Ltd, Hithercroft Road, Wallingford, Oxfordshire, OX10 9DG. Registered in England Number 3117801. VAT No.: GB 641 9185 29

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