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Privacy policy

Marshall’s are committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

How we use information you provide us

We use the information we receive from you to provide goods and/or services that you request. We do not sell, trade, or rent your personal information to others.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. We do not collect or store any financial information provided.

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided.

We may ask for your business, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, email and SMS about new or existing products and services we think you’ll find valuable.

Generally by providing the requested data you consent to Marshall’s Industrial Ltd using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email.

Each time you receive marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an ‘opt-out’. If you wish to exercise the opt-out, please write to Marshall’s Industrial Ltd, OPT OUT, Hithercroft Road, Wallingford, Oxfordshire OX10 9DG. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you.

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Our own security procedures mean that we may occasionally have to request proof of Identity.

In the event of telephone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate), in order to satisfy ourselves that you are who you say you are.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it.

Disclosure of information to third parties

As previously mentioned Marshall’s Industrial Ltd do not sell, trade or rent your information and will never disclose information about you to third parties, except to fulfill your specific orders for a product or information in the event that third parties deliver the relevant service. For example, if we request a delivery direct from our source of supply to your delivery address.

We may of course be obliged at law to pass on your information to the Police or any other statutory authority.

Amendment and retention of information

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are however obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

Subject access requests

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Officer Marshall’s Industrial Ltd, Hithercroft Road, Wallingford, Oxfordshire OX10 9DG, United Kingdom. Please refer to the information you wish to see giving dates if possible, and enclose your cheque for £10 payable to Marshall’s Industrial Limited. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will update all relevant documentation and post any changes onto our websites so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

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© 2005 - 2017 Marshalls Industrial. All rights reserved | Privacy policy | Returns policy

Registered Office: Marshall’s Industrial Ltd, Hithercroft Road, Wallingford, Oxfordshire, OX10 9DG. Registered in England Number 3117801. VAT No.: GB 641 9185 29

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